What is the impact of poor communication between a respondent and the respondent in an accommodation matter?

Ontario, Canada

The following excerpt is from Khalil v. Myplanet Internet Solutions Ltd., 2019 HRTO 1248 (CanLII):

Communication is an essential part of the accommodation process. Where a respondent is unaware of, and has no reason to be aware of an accommodation need, there will not be a finding of liability. See Macanovic v. Toronto Public Library, 2014 HRTO 1592, at paragraphs 10-16.

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