Strategic scaling: Gluckstein lawyers' growth with Alexi.

Gluckstein Lawyers is a multi-generational law firm founded in 1960 by Bernard Gluckstein. Initially focused primarily on personal injury law, the firm has evolved significantly under the leadership of Charles Gluckstein, who took over as managing partner in 2013.

Based in Toronto, Canada, Gluckstein Lawyers has expanded into several specialized practice areas, including medical malpractice, class actions, mass tort litigation, and sexual abuse cases. The firm prides itself on delivering compassionate, client-centered care while maintaining rigorous professional standards.

Managing Partner Charles Gluckstein faced the challenge of scaling the firm's operations efficiently, ensuring that growth did not compromise client care or internal productivity.

A significant bottleneck was identified in the firm's research and document drafting processes. Historically, these tasks were time-consuming, often leading to delays and inefficiencies that impacted the firm's overall ability to serve clients promptly.

Given the high volume of cases and complex nature of the litigation, the firm needed a way to expedite its legal research processes without sacrificing accuracy or depth of analysis.

To address these challenges, Gluckstein Lawyers integrated Alexi into their workflow. Alexi, an innovative legal research tool, provided instant and comprehensive legal memos with precise case citations and references.

According to Charles, the ease and speed with which Alexi delivers detailed research insights significantly reduced turnaround times for drafting memos and factums.

Alexi also offered a user-friendly interface, making adoption seamless even among less technically inclined team members. Charles highlighted this usability: "It's a simple, easy interface that anyone can use...you type your question, and boom, out comes your answer." The integration of Alexi was straightforward, fitting seamlessly into their existing technology stack, which prioritized tools delivering clear benefits to clients and staff.

"It's a simple, easy interface that anyone can use...you type your question, and boom, out comes your answer."

Alexi transformed Gluckstein Lawyers' operational efficiency by dramatically cutting down research and drafting times.

Tasks previously requiring days now took mere minutes, significantly accelerating case handling and enabling the firm to manage more cases simultaneously. Charles observed substantial productivity improvements: "What used to take half a day or longer now takes minutes, meaning significant savings in both time and resources."

Furthermore, Alexi's efficiency translated directly into enhanced client service, allowing the firm to maintain high-quality interactions and swift responses to client needs. This resulted in increased client satisfaction and firm reputation, reinforcing Charles's commitment to excellent service. He summarizes Alexi's value succinctly: "The efficiencies are enormous; anyone who tries it doesn't want to go back."

“What used to take half a day or longer now takes minutes, meaning significant savings in both time and resources.”